Inside Account Manager

Responsibilities:

• Serve as the primary point of contact for assigned customer accounts, building and maintaining strong relationships.
• Proactively engage with customers to understand their business goals and challenges, and identify opportunities to drive value with our products or services.
• Work closely with sales and marketing teams to develop account plans and strategies for growth and retention.
• Identify opportunities for upsell or cross-sell, and collaborate with sales teams to drive revenue growth.
• Monitor customer satisfaction and engagement, and take proactive steps to address any concerns or issues.
• Provide regular updates and reports to management on account performance, including revenue, retention, and satisfaction metrics.
• Stay updated on industry trends and best practices in account management and customer success.

Qualifications:

• Bachelor’s or Master’s degree in Business Administration, Marketing, or a related field.
• Minimum of 2 years of experience in account management, sales, or a related role.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
• Proven track record of driving customer satisfaction and retention.
• Results-oriented mindset with a focus on driving revenue growth and account expansion.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.